Delivery terms

Article 1 - Definition of terms and performing informational obligations for Customers/consumers

Contract archiving	If a Customer is validly registered in the context of the web interface of the Contractor, the order of the Customer and the Contract are archived at the Contractor throughout the entire period of registration of the Customer from the moment the Contract has been entered into. The PIKLIO system enables browsing through already placed orders.
Price for the Work	The price for the Customer of orders for PIKLIO Products calculated by the PIKLIO system according to prices of individual types of PIKLIO Products contained in the Pages.
Work	Completion of PIKLIO Products by the Contractor for the Customer according to the Contract.
Delivery conditions	Delivery conditions mean these general business conditions for Customers when ordering PIKLIO Products, which also contain conditions for the guarantee and Complaint Rules. The current version of these Delivery Conditions is available on the Pages.
Options for determination and repair of errors occurring when submitting data prior to sending the Order by the Customer.	The PIKLIO system enables determination and repair of errors prior to sending Orders to the Customer, when details about the repair of errors or changes in selections of already selected types or forms of PIKLIO Products are noted on the Pages in the "Help" section.
Civil Law	This means Act No. 40/1964 Coll., Civil Code, as amended by subsequent regulations, which will be applied if the Customer is a person who when entering into the Contract had not negotiated in the context of its business activities
Commercial Code	This means Act No. 513/1991 Coll., Commercial Code, as amended by subsequent regulations, which will be applied in the case that the Customer is a legal or natural person who has entered into the Contract in the context of its business activities
Order	A Customer Order for delivery of PIKLIO Products sent to the Customer by the Contractor via the Pages.
PIKLIO Product	Any products – particularly printed products (e.g. photo albums, calendars, greeting cards, notebooks), the completion of which from photographic materials delivered by the Customer or selected by the Customer from materials offered for use by other Users is offered to Customers by the Contractor via the Pages. PIKLIO Products may be printed only in variations (particularly dimensions, PIKLIO Product types, graphic arrangements) offered by the Contractor on the Pages.
Pre-paid Card	Plastic embossed coupons in the form of plastic cards with a marked amount of credit, which is available after submitting the embossed code on the Pages. Via these Pre-paid Cards it is possible to pay for obligations of the Customer toward the Contractor. It is possible to purchase these Pre-paid Cards at the Contractor. The price for Pre-paid Cards is equal to the amount of credit for which the Pre-paid Card has been issued.
Contract	Contract between the Customer and the Contractor on delivery of PIKLIO Product, entered into by the acceptance of the Order by the Contractor in a manner and at the moment established by these Delivery Conditions, created by the Order and the Delivery Conditions.
Contractual Party	Contractor and Customer.
Pages	Web pages accessible at the Internet address www.piklio.com and possibly also other Internet addresses in the context of first rank national domains (e.g. www.piklio.cz, www.piklio.fr and others)
User	Each person who enters into a contract for use of the Pages with the Contractor by registration on the Pages and by means of which provided by means of services, their user account is active (i.e. it has not been cancelled).
Technical steps leading to entering into an agreement.	By means of the Pages, the Customer, when using the PIKLIO system, selects (i) the type of requested printed product (required PIKLIO Product, which has to be produced according to photographic materials delivered to the Customer by the Contractor), and (ii) by form and size of the PIKLIO Product selected by the Customer, (iii) photographs and other material, which has to create the content of the PIKLIO Product and (iv) amounts (number of units) required by the Customer of the PIKLIO Product. By sending the Customer the created product - required PIKLIO Product - in the context of the Pages and subsequent satisfaction and by sending the Order the Customer orders bindingly from the Contractor completion (printed) by them of the ordered PIKLIO Product in the Customer-defined and selected graphic form. When completing the Order, the Customer submits its identification data and selects the method of delivery of the Work and the method of paying the Price for the Work from options offered by the PIKLIO system. The Price for the Work and the price for the customer of the selected method for receiving the Work are automatically calculated by the PIKLIO system and communicated to the Customer in the context of the process for completing the Order. The PIKLIO system may be used by the Customer exclusively only for creating for the Contractor-offered PIKLIO Products. Using the Pages is not conditioned by registration. Customer identification occurs by sending the duly completed Order to the Contractor.
Customer	Natural or legal person, who has entered into or will enter into a Contract for Completing PIKLIO Product with the Contractor on the basis of an Order.
Warranty period	As per the provisions of Sec. 646(1) of the Civil Code, for all Customers who have assumed the character of consumers, in compliance with Sec. 52(3) of the Civil Code, and the same for other Customers every six months.
Principles of handling personal data	Information about how the Contractor will handle your personal data contained in the Order. You may review the current version here.
Contractor	The commercial company PIKLIO s.r.o., established and existing in compliance with the law of the Czech Republic, with headquarters at Křížová 2598, Praha 5, postcode 150 00, ID No.: 28499654, Tax ID No.: CZ28499654, recorded in the Commercial Register administered by the Municipal Court in Prague in Section C, file 146100. The contact email address is info@piklio.com.

Article 2 - Application

Article 2.1

These Delivery Conditions regulate the rights and responsibilities of the Contractor and Customer and are an integral part of each Contract entered into between the Customer and the Contractor. The rights and responsibilities of the Customer and the Contractor not regulated in this Contract shall be governed by the Civil Code; only if the Customer is a consumer as per the provisions of Sec. 52(3) of the Civil Code, relations between the Customer and the Contractor shall be governed by the Civil Code.

Article 2.2

By sending an Order via the Pages, the Customer confirms that he has been acquainted with these Delivery Conditions, understands them, and has also been introduced to the Complaint Rules of PIKLIO.

Article 2.3

By sending the Order via the Pages, the Customer confirms that he has been acquainted with the price of the ordered PIKLIO Products and with the options for withdrawing from the Contract pursuant to these Delivery Conditions.

Article 2.4

Application of any other general contractual or business conditions to which the Customer may refer in any way, is excluded, unless expressly negotiated otherwise in writing between the Customer and the Contractor.

Article 3 - Entering into contracts

Article 3.1

The Contract between the Contractor and the Customer has been entered into as soon as the Customer receives acceptance of the Order from the Contractor electronically to the email address displayed in the Order. A mere confirmation of the fact that the Order was received by the Contractor is not in any case an acceptance of the Order by the Contractor. Up to the moment of entering into the Contract, the Contractor has the right to reject the Order without stating a reason.

Article 3.2

The Contractor is authorized at any time over the course of the Work, from entering into the Contract, to withdraw, if it determines that the photography or other graphic materials that have to be used pursuant to the selection to the Customer for completing the Work by the Contractor contravene the ethical rules of the Contractor or legal regulations (particularly materials the content of which casts aspersions on nationality, ethnic groups, races and promoting or inciting hatred toward groups of persons or promoting restriction of their rights and liberties, disseminating pornography, receiving child pornography, support or promotion of movements directed at suppressing human rights and liberties, etc.) or by its use for completing the Work the Contractor could violate the rights of third parties known to it (particularly copyright, right to personal privacy, right to protection of personal data, etc.).

Article 3.3

The Contractor is authorized at any time over the course of performing the Work, from entering into the Contract, to withdraw, if it determines that the photography or other graphic materials of the Customer, which are to be used for completing the Work by the Contractor, cannot be used for completion of the Work for technical reasons.

Article 4 - Delivery of the Work

Article 4.1

If, in the Order, the Customer elects as the method for Delivery of the Work collection in person at the branch office of the Contractor, the Work is considered as delivered at the moment when it has been prepared at the given branch office by the Contractor for pick up and the Customer is informed of this fact.

Article 4.2

If the Customer in the Order elects another method of delivery of the Work than personal pick up at the branch office of the Contractor, the Work is considered as delivered at the moment when it is submitted by the Contractor to the holder of postal licenses or other forwarders for initiating transport to the delivery address of the Customer, which the Customer has provided in the Order.

Article 4.3

Risk of damage to the Work passes to the Customer at the moment of transfer of the Work by the holder of a postal license or other forwarder to initiate transport to the delivery address of the Customer, which the Customer has provided in the Order. Only in the case of an agreement about the fact that the Customer shall collect the Work in person at the branch office of the Contractor, the risk of damage to the Work passes to the Customer at the moment of transfer of the Work or a week from the day when the Work was transferred by the Contractor to the given branch office and the Customer was informed of this fact, according to whichever of these events occurs first.

Article 4.4

The Customer is obligated to receive the Work at the address noted in the Order from the holder of a postal license or other forwarder or to ensure the receipt of the Work by a third party. If the Work sent to the address provided by the Customer in the Order is returned to the Contractor as undeliverable, the Contractor is not obligated to send the Work again or to store it for the Customer; the Contractor is authorized to handle the Work according to his own consideration.

Article 4.5

A Customer who breaches the Contract in such a way that the completed Work was not received from the holder of the postal license or other forwarder and its receipt was not ensured by a third party, under the assumption that he has not paid the entire Price for the Work prior to completion of the Work (e.g. in case of a receiving the Work COD), he is obligated to pay the Contractor according to the Price of the Work and its accessories also a contractual penalty in the amount of 3,000 CZK (or an equivalent in the local currency). A claim of the Contractor for compensation for damages is hereby unaffected.

Article 5 - Deadline for delivery

Article 5.1

The deadline for producing the Work and delivery of the Work to the Customer usually equals a maximum of 10 business days from entering into the Contract. The precise deadline for delivery of the Work (that is transfer of the completed Work by the holder of a postal license or other forwarder to performing the transport) shall be communicated to the Customer by the Contractor by email message to the email address provided thereby. If this leads to a default in delivery of the Work for more than 20 business days from such deadline for delivery of the Work presented by the Contractor, the Customer is always authorized to withdraw from the Contract after the expiration of this deadline. Any other claims, particularly for compensation for damages, are excluded.

Article 5.2

The Contractor shall order transport (receipt) in its own name and on the account of the Customer of the completed Work to the delivery address of the Customer displayed in the Order. The anticipated day of delivery of the completed Work to the Customer shall be communicated to the Customer by the Contractor by email message to the email address provided thereby. The Contractor is not liable for failure of due and timely delivery of the completed Work to the Customer by error of Czech Post, state enterprise or another forwarder (delivery) of the completed Work. Late delivery of packages for any reason does not entitle the Customer to reject acceptance of the Work or to compensation or a discount for non-compliance with anticipated delivery deadlines.

Article 6 - Price for the Work, packaging, postage and payment conditions

Article 6.1

The Price for the Work is displayed (calculated) by the PIKLIO system always according to the individual PIKLIO Product type that the Customer noted in its Order. Placed on the Pages are the base prices for individual Contractor-offered PIKLIO Products.

Article 6.2

The Price for the Work displayed on the Order is noted including VAT and does not include costs for packaging (packaging) and shipping (postage). The amount for packaging and postage is noted in the Order as an independent item.

Article 6.3

If after entering into the Contract a change occurs in one or more of the factors determining the Price for the Work, the amount for packaging and costs for shipping, particularly if changes occur in tax legislation, shipping rates (postage), purchase prices, prices for material, or if a change occurs in the rate of exchange, the Contractor is obligated to inform the Customer about these changes in the Price for the Work, the amount for packaging or costs for shipping. If the Customer does not accept the new Price for the Work, the amount for packaging or costs for shipping in writing, within a period of 5 days from receiving the written communication of the Contractor about their new amount, the Contract is terminated with the expiration of this period.

Article 6.4

The Customer is obligated to remit the Price for the Work, packaging and costs for transport in the manner that the Customer selects when ordering the Work from the options the PIKLIO system offers. If the Customer selects a method of payment for the Price of the Work other than collection, the Customer is obligated to pay the Price for the Work, packaging and costs for shipping within the period designated by the PIKLIO system and displayed in the Order. The Customer is authorized to remit the Price for the Work, packaging and shipping (postage) (or part thereof) via a Pre-paid Card, up to the credit limit for which the Pre-paid Card has been issued. Pre-paid Cards with a damaged or invalid embossed code may not be used for payment of obligations toward the Contractor.

Article 6.5

The Contractor may reserve the right in the entered into Contract to condition the completion of the Work by payment of the Price for the Work by the Customer in advance (payment up to the amount of 100% of the Price of the Work, 100% of the price for packaging, and 100% of the price for postage (shipping)) by payment to the account of the Contractor. The date for payment is the date the amount is transferred in favor of the account of the Contractor. Until the period of due remittance of payment according to this provision, the Contractor is not obligated to begin performing the Work and it is also not in default with delivery of the Work to the Customer.

Article 6.6

In the case of default in payment from the side of the Customer, payment from the Customer will first be used to pay the interest on the debt for default and then for security of the oldest balance amount.

Article 6.7

In the case of a default in remittance of the Price of the Work and other payments, the Customer is obligated to pay the Contractor legal interest from the default pursuant to valid legal regulations of the Czech Republic.

Article 6.8

The Price for the Work is always noted in the tax document/invoice, which the Customer receives together with the completed Work during receipt of the Work - package from the holder of the postal license or other forwarder.

Article 7 - Ownership rights

Article 7.1

Ownership rights to the Work pass from the Contractor to the Customer by completion of payment of the negotiated Price for the Work or by receipt of the Work by the Customer, according to whichever of these circumstances occurs first.

Article 8 - Rights to photographs and other materials

Article 8.1

By sending the Order, the Customer grants the Contractor non-exclusive free licenses to the use of all photographs and other materials sent by the Customer via the Pages for the completion of the Customer-ordered PIKLIO Products (hereinafter referred to as the "Materials"), and for all methods of use necessary for completing these PIKLIO Products. The license is granted for the period of copyright protection for the Materials, for the territory of the entire world and the Solar System and in a volume corresponding to the number of ordered PIKLIO Products. If the Customer is also a User, the above described license does not change or restrict the license provided by the Customer to the Contractor on the basis of registration and the Conditions for using PIKLIO Services.

Article 8.2

The Customer declares that for all Materials, it has all licenses, allowances, consents and permission necessary so that the Materials may be used by the Customer and the Contractor for production by the Customer of the ordered PIKLIO Products. This involves, in particular, the consent of authors of Materials and persons captured on Materials, but in certain cases also other persons, for example, owners of copyrights or artistic works captured on Materials. If this declaration is demonstrated to be untrue, the Customer is obligated to compensate the Contractor for all damages and all costs incurred thereby for this reason: that he/she considered this declaration to be true and used the Materials in accordance with it.

Article 8.3

The Customer declares that in the case that parts of the Materials include personal data of the Customer or third parties, the Customer is the person exclusively liable for complying with obligations arising from valid legal regulations for protection of personal data as the person designating the method and purpose for processing these personal data. By uploading Materials via the Pages, the Customer authorizes the Contractor to process the personal data that are part of the Materials, in the scope and manner necessary for performing the Work; that is, particularly for completing the ordered PIKLIO Products.

Article 9 - Warranty and complaints

Article 9.1

Complaints and the process for dealing with them are regulated in the complaint rules of the company PIKLIO s.r.o., which form an integral part of these Delivery Conditions.

Article 10 - Liability

Article 10.1

The Contractor or Customer are in default if they fail to satisfy duly and on time their obligations from the Contract, up until the period for providing due performance or until the period when the obligation expires in some other manner. Neither of the Contractual Parties is in default if they cannot satisfy their obligations as a result of a default by the other Contractual Party. The Contractual Parties are obligated to provide mutual cooperation necessary in order for the other Contractual Party to satisfy their own obligations.

Article 10.2

The Customer, among other things, is expressly obligated to provide the Contractor with all possibly necessary cooperation related with the possible application of claims toward forwarders, who have transported the finished Work on the account of the Customer. Each independent shipment (package) is automatically insured for damages up to CZK 5,000 including costs for shipping. For packaging that exceeds the noted value, corresponding insurance shall be negotiated. The price for higher insurance is established according to the corresponding amount and is billed according to the price list of the holders of the postal licenses or other forwarder.

Article 10.3

If either of the Contractual Parties breaches its obligations from the Contract, it is obligated to compensate for damages thereby incurred by the other Contractual Party, unless it demonstrates that the breach of obligations was caused by circumstances excluding liability or unforeseeable circumstances of so-called force majeure in the sense of Art. 10.1, or if liability for damages is excluded by these Delivery Conditions.

Article 11 - Force majeure

Article 11.1

Neither of the Contractual Parties will be in default or liable for damages occurring as a result of delay or non-fulfillment of any obligation arising from the Contract, if such delay or non-fulfillment arose directly or indirectly from circumstances outside the reasonable control of such Contractual Party. Such circumstances include, among others, force majeure, acts of war, civil unrest, insurrection, strikes, work lockouts, or other labor unrest, accidents, fire, water damage, floods, or other natural catastrophe. The Contractual Party affected by the state of force majeur shall put forth adequate efforts for correcting such a state, in order to renew fulfillment of its obligations as soon as possible, but neither of the Contractual Parties is obligated to settle a strike, lockout or other labor unrest otherwise than entirely according to his/her own consideration.

Article 12 - Severability

Article 12.1

The Contractor is entitled to withdraw from the Contract effective immediately, if (a) the Customer grossly breaches its obligations from the Contract; (b) the Customer is in default in payment of any performance or other obligations toward the Contractor; (c) regarding the assets of the Customer, a proposal for initiating bankruptcy proceedings has been submitted; (d) the Customer or court rules on entry of the Customer into bankruptcy or the Customer otherwise terminates business activity; (e) for technical reasons it is not possible to complete the Work from the side of the Contractor.

Article 12.2

Similarly, the Customer is entitled to withdraw from the Contract effective immediately, if (a) regarding the assets of the Contractor, a proposal for initiating bankruptcy proceedings is submitted; (b) the Contractor or court rules on entry of the Contractor into bankruptcy or the Contractor otherwise terminates business activity.

Article 12.3

Each of the Contractual Parties is obligated to inform the other Party in advance in writing about circumstances that could result in any of the cases mentioned above in this Article, and as soon as such circumstances are known.

Article 12.4

Withdrawal from the Contract must be in writing and must be sent to the address of the other Contractual Party.

Article 12.5

In regard to the fact that delivery of the Work according to the concluded Contract is considered as completing matters on the order adjusted according to the wishes of the Customer and exclusively for his needs, the Customer pursuant to the provisions of Sec. 58(8) of the Civil Code does not have the right to withdraw from the concluded Contract, unless otherwise derived from these Delivery Conditions.

Article 12.6

In the case of a withdrawal from the Contract, the Customer is always obligated to return the completed Work within 7 days from the withdrawal to the Contractor in an intact state and further to pay costs incurred during its return (the Contractor does not have to accept a completed Work sent COD).

Article 13 - Restrictions on liability for damages

Article 13.1

Nothing which is noted in these Delivery Conditions has an impact on the rights of the Customer, which the Customer may not contractually cede or limit contractually, particularly such rights that the Customer has as a consumer.

Article 13.2

If the Customer incurs damages due to a breach in obligations of the Contractor in connection with the Work or with non-delivery of the Work, the Contractor is liable for these damages to a maximum amount corresponding to the Price for the Work.

Article 13.3

Under no circumstances is the Contractor liable for any loss of profit for the Customer, particularly for loss of profit originating from circumstances (for example, contractual relations of the Customer with third parties), about which upon entering into the Contract, the Contractor did not know about or could not know.

Article 13.4

Limiting liability of the Contractor for damages according to this Article of these Delivery Conditions applies without regard to the fact of whether the Contractor was notified about the possibility of the occurrence of damages or would be aware of this possibility.

Article 14 - Handling personal data

Article 14.1

The Customer consents with the fact that all of his personal data, provided in the context of the Order, will be processed by the Contractor according to the Principles of Handling Personal Data. By expressing consent to these Conditions, you also agree to the Principles of Handling Personal Data and confirm that you have been acquainted with them.

Article 15 - Severability

Article 15.1

If any provisions of these Conditions are found by a court to be invalid or unenforceable, such invalidity or unenforceability shall have no impact on the other parts of these Delivery Conditions, but such provisions will be considered as adjusted to the necessary degree in order for them to be valid and enforceable and the rights and obligations will be construed and enforced according to this, whereas the maximum possible scope of the purpose of these Delivery Conditions shall be preserved.

Article 16 - Definitive rights and dispute resolution

Article 16.1

Contractual relations between the Customer and the Contractor from the Contract, established by the Order and by these Delivery Conditions, shall be governed on the basis of agreements between the Customer and the Contractor exclusively by the law of the Czech Republic.

Article 16.2

All possible disputes between the Customer and the Contractor relating to the Contract or derived from the Contract, will be resolved primarily conciliatorily by agreement.

Article 16.3

In case of the impossibility of achieving an agreement, possible disputes between the Customer and the Contractor relating to the Contract or arising from the Contract shall be resolved exclusively materially by the relevant court in the Czech Republic, whose local jurisdiction will be designated according to the headquarters of the Contractor.

Article 16.4

Nothing noted in these Delivery Conditions affects the right of the Customer to return to another relevant court, if he is a consumer and the relevant legal regulations recognize such right to him.

Article 17 - COMPLAINT RULES

I. General provisions

• 1. These complaint rules define the rules for complaints about the Work delivered by the Contractor to the Customer.
• 2. A complaint shall not affect or suspend the payment of financial obligations of the Customer arising from the Contract toward the Contractor.
• 3. The Contractor does not bear liability for damages arising due to incorrect use or storage of the Work by the Customer.

II. The method for conducting and settling complaints

• 1. During acceptance of the Work, the Customer is obligated to control whether the Work has any defects.
• 2. If the Customer finds apparent flaws in the Work, he is obligated to lodge a complaint with the Contractor without regard to what finished Work he received after. He sends the Complaint to the Contractor via fax or email. If the Customer does not keep to the deadline for applying a complaint and the procedure noted in the preceding sentence, the Contractor has the right to reject the complaint.
• 3. If the Customer finds hidden defects in the Work, he is obligated to apply a complaint with the Contractor without delay, no later, however, than within 6 months from the date when the Work was delivered pursuant to Art. 4.1 or 4.2. Delivery Conditions. He sends the Complaint to the Contractor via fax or email. If the Customer does not adhere to the deadline for applying a complaint and the procedures noted in the previous sentence, the Contractor has the right to reject the complaint.
• 4. The Customer is entitled to apply complaints only with the Contractor, and in the method noted in this Complaint Rules. A complaint about the Work is applied in writing (by fax or electronically) with the Contractor (address Křížová 2598, 150 00 Praha 5, tel.: +420 725 050 000, fax: +420 251 55 66 84, e-mail: helpdesk@piklio.co.uk).
• 5. Complaints must contain a description of the defect and the requested method for its removal. In the context of a complaint, the Customer is always obligated to submit to the Contractor the defective Work and a document on compensation for the Price of the Work. The Contractor is not obligated to accept a complained about Work sent COD. Costs for shipping a complained about Work from the Customer to the Contractor shall be paid by the Contractor only in the case that the complaint is recognized as authorized and after submission of documents regarding costs for shipping the complaint about Work to the Contractor. If the Customer does not comply with the obligation noted in this paragraph, this is always a reason for rejecting the complaint by the Contractor.
• 6. The method for settling a complaint by the Contractor depends on the fact of whether this involves a removable or non-removable defect of the Work.
• 7. If the Work has a removable defect, the Contractor is obligated to remove the defect free of charge. If the defect cannot be removed, but it does not prevent the Work from being used, the Contractor shall provide the Customer with an appropriate discount from the price. If it is a defect which cannot be removed and which prevents the Work from being properly used, the Customer has the right to cancel the Contract. For a removable defect, the Customer also has this right if after repeated occurrence of the defect after repair or for greater number of defects, the Work may not be properly used. The required method for removing defects must be performed by the Customer in its written complaint; otherwise the Contractor will determine the method for removing the defect in the Work. For Customers who are not consumers, this paragraph does not apply, but modified liabilities rights apply for defects of the Work according to the Commercial Code with the following differences: Selection of the method for resolving a complaint about a Work (discount price, removal of the defect or delivery of a new Work) is up to the Contractor and the Customer does not have the right to withdraw from the Contract because of defects, only in the case that this involves defects due to which it is not possible to use the Work and the Contractor shall notify the Customer that it will not remove the defect or deliver a new Work in place of the defective Work.
• 8. The Contractor is entitled to call on the Customer to supplement the complaint, and if the Customer does not communicate the necessary information within the period established in the supplement, the Contractor has the right to reject the complaint. Within the period from sending the request to supplement the complaint to receipt of the supplement to the complaint, the period for settling the complaint is not running.
• 9. Complaints including removing defects must be settled without unnecessary delay, no later than within 30 days from the date of applying the complaint, if the Contractor has not agreed with the Customer on a longer period. After the expiration of this period, the Customer has the same rights as if this involved a defect that could not be removed.

III. Characteristics of a finished Work, which could not be the subject of a complaint

• 1. Different color of individual finished Works in the case that according to the concluded Contract, more types of PIKLIO Products were produced for the Customer - in regard to various base materials (various paper weights, various types of paper) cannot guarantee 100% color conformity between such materials;
• 2. Different color of photos on the cover of photo albums against the same photographs printed inside the photo albums on paper - in regard to the fact that the panels (covers) of the photo albums are printed using different technology and different material to the material inside the photo albums, it is not possible to guarantee 100% color conformity.
• 3. Different color of photographs against photographs that the Customer earlier made using a traditional process (print or exposed on photo paper) - in regard to the fact that the classic photographs are produced by different technology and on different material, it is impossible to guarantee 100% color conformity.
• 4. Different color photographs against photographs that the client Customer printed at home or in an office, for example using inkjet or laser technology - in regard to the fact that such prints are produced by different technology on different material and different color space and/or print profiles are used, it is not possible to guarantee 100% color conformity.
• 5. Different color photographs from their appearance on a computer monitor - in regard to the fact that the image on the monitor uses RGB color space and the image is "illuminated", whereas a print undergoes CMYK in the color space, possibly CMYK+finish, it is impossible to compare these display techniques or to compare their outputs.
• 6. Defective bond of photo albums - book block falls off the covers.
• 7. Lower print resolution on the covers (covers) of photo albums than inside the photo albums - in regard to different print technologies and various base materials it is impossible to guarantee the same print resolution.
• 8. Different appearance of finished Works than in the photographs of PIKLIO Products on the web pages of www.piklio.com - despite the fact that photographs of real products are used on the web pages, the Customer may perceive the finished Work differently than its reduced photograph on web pages.
• 9. Different design of the finished Work or different graphic style than is displayed on photographs of PIKLIO Products on the web pages of www.piklio.com - despite the fact that photographs of real products are used on the web pages, it may happen that the graphic style will not be entirely current; it may have minor differences.
• 10. Poor quality (e.g. minor differences) of the delivered image files (photographs) may not be the subject for a complaint.
• 11. Receiving the finished Work in a damaged state by the holder of a postal license or other forwarder, as the Contractor is not liable for the quality of transport.
• 12. The code of the Pre-paid Card cannot be activated - if the Contractor determined by comparing the code of the Pre-paid Card with the records in the Contractor's database, that code was still not used by the Customer, either the Contractor will activate its code, or the Contractor sends the Customer at his own expense a new Pre-paid Card. If, however, the code was used (entire credit or only part), it is not possible to recognize the complaint.
• 13. The package with a Pre-paid Card is delivered damaged and/or the security label has been broken. If the Contractor determined by comparing the code of the Pre-paid Card with the records in the Contractor's database that the code was still not used by the Customer, either the Contractor will activate its code, or the Contractor sends the Customer at his own expense a new Pre-paid Card. If, however, the code was used (entire credit or only part), it is not possible to recognize the complaint.
• 14. By the impact of a technical defect, a deletion of photographs of the Customer occurs, which has been archived in the context of the PIKLIO system.

Article 18 - Common and final provisions

Article 18.1

As written, legal tasks are considered received by mail, courier, fax or by electronic mail.

Article 18.2

If the Customer does not show in the Order his own correct identification data and the correct delivery address, the risk may arise that the finished Work will not be able to be received, but in compliance with these Delivery Conditions it will be considered as delivered.

Article 18.3

These Delivery Conditions and the Complaint Rules shall become valid and effective on 1 October 2010.